Support

This is where to get help with Installa and the Installa mobile app. The fastest route is to email support@installa.com.

What to tell us

A few details let us help first time.

• Your company name.
• The email address you sign in with.
• Your phone model and its operating system version.
• The app version. The app shows it under the sign-in form and in Settings, under About this app.
• What you were doing when the problem happened.
• A screenshot, if you can take one.

Common questions about the app

How do I sign in?

Use the email address and password of your Installa account. The app has no sign-up screen, so the account must already exist.

I have forgotten my password

Choose "Forgot your password?" on the sign-in screen. It opens the password reset page in your browser.

Can I work with no signal?

Jobs you have already loaded stay on your phone. Ticking off a task, reporting a problem on a task and adding a note are saved on the phone and sent when the connection returns. Starting a job and signing it off need a connection.

A job or photo has not appeared in the office

Open Settings. It shows your connection, how many changes are waiting to send and a "Send now" button. Photos are not saved for later. If there was no signal, stay on the photo screen and send it again when you have a connection.

What permissions does the app ask for?

Camera, to photograph the work on site. Photos, to add one you have already taken to a job. Location, while the app is open, to show where you are on the job map and give directions to site.

Your data

Your Installa administrator creates your account, not the app. Our privacy policy explains how data is handled. To ask us to delete an account or its data, email support@installa.com.

For anything else, use our contact page.